Refund & Cancellation Policy

Here's the refined **Return Policy** for MandokaShop in professional US English:

---

**RETURN POLICY | MANDOKASHOP**

### **1. RETURN WINDOW**
- We accept returns within **30 days** of purchase.
- No refunds or exchanges can be granted after this period.

### **2. RETURN CONDITIONS**
- Items must be **unused**, in their **original condition**.
- Original packaging and tags must be intact.
- Proof of purchase (receipt or invoice) is required.

### **3. NON-RETURNABLE ITEMS**
❌ Perishable goods (food, flowers, etc.)  
❌ Intimate or sanitary products  
❌ Hazardous materials  
❌ Gift cards  
❌ Downloadable software/products  
❌ Opened health/personal care items  

### **4. REFUNDS**
#### **Process:**
1. We inspect returned items upon receipt
2. Email notification sent within 3 business days
3. Approved refunds processed to original payment method within **3-10 business days**

#### **Partial Refunds May Apply For:**
- Books with visible wear
- Unsealed media (CDs, DVDs, games)
- Items damaged by customer use
- Late returns (after 30 days)

### **5. EXCHANGES**
We only replace items if they are:
- **Defective** (manufacturing flaws)
- **Damaged during shipping**

**Process:**  
1. Email us at [shopmandoka@gmail.com](mailto:shopmandoka@gmail.com)  
2. Ship items to:  
```
Rua Frei Gonzaga, No. 37  
Recife - PE, 50791-300  
Brazil
```

### **6. GIFTS**
- Marked as gift: Refund as gift credit  
- Not marked: Refund to original purchaser  

### **7. RETURN SHIPPING**
- **Customer pays return shipping**  
- Costs deducted from refund (if applicable)  
- For items over **$75**, we recommend:  
  ✅ Tracked shipping  
  ✅ Shipping insurance  

### **8. CONTACT US**
Questions? Reach us at:  
📧 [shopmandoka@gmail.com](mailto:shopmandoka@gmail.com)